Privacy Policy
Effective 27 September 2026. This explains what LabReady Pro collects, why, where it's kept, who can see it and how to have it removed. The short version: we collect what's needed to run your lab's training records, we never want patient data, and we don't sell or advertise with anything.
Who we are
LabReady Pro is a clinical laboratory training and competency-documentation service provided by Allergy Diagnosctics Laboratory Medicine LLC, a New Mexico limited liability company based in Tamarac, Florida, USA ("we", "us"). It isn't affiliated with any professional association or accrediting body. Contact: elie.c@flowmaxpros.com · (954) 419-6691.
No patient data
What we collect and why
| What | When | Why |
|---|---|---|
| Name, role, work email, laboratory name, lab size, analysers and your optional comment | You send the pilot request form | To reply to you about a pilot |
| Email address and password | You create an account | To sign you in. Passwords are stored hashed by our authentication provider; we can't read them |
| Lab name, the people in your lab and their roles, and the display name you choose | You create or join a lab | To control who can see and sign what |
| Staff names, job titles, optional work emails, test systems, competency records, schedules, studies, QC investigations, sign-offs and their history | Your lab uses the app | This is the service: keeping your lab's training and competency records |
| The name a technologist types and their quiz answers and score | A technologist completes a quiz link | To mark the quiz and add the result to their competency record |
| Your email address, your lab's name and the staff names and due dates in the weekly reminder | You're a lab admin or supervisor with reminders on | To send the weekly competency reminder email |
| Standard web server logs (such as IP address, browser type and the page requested) | Any visit | To keep the site running and secure. Kept by our hosting provider |
We don't use advertising, tracking cookies or third-party analytics.
Things that stay in your browser
The demo lab, the standalone QC Troubleshooting Assistant and the standalone study worksheets save your work in your own browser's storage. It isn't sent to us. Clearing your browser's site data removes it. When you're signed in, your browser also keeps your sign-in session so you don't have to sign in on every page.
Where it's stored
- Database and sign-in: Supabase, in the United States (US East). Data is encrypted in transit, and database rules make sure one lab can't read another lab's records.
- Website hosting: Vercel.
- Email: weekly reminder emails to lab admins and supervisors are sent through Resend. They contain your lab's name and the names, test systems and due dates of overdue or upcoming competencies. Anyone can turn them off for themselves in the app's Settings.
These providers process data for us to run the service. They don't get to use it for their own purposes.
Who can see your lab's records
Only the members of your lab, according to the role your lab admin gives them (admin, supervisor, assessor or director). We only look at a lab's records if you ask us to help with a problem, or if we need to for security or to comply with the law. Signed-off records are locked and their history can't be edited. That's what makes them useful at inspection.
Sharing
We don't sell or rent personal information, and we don't share it for advertising. We only disclose it to the providers above, if the law requires it, or as part of a sale or transfer of the business, in which case this policy continues to apply.
How long we keep it
- Pilot requests: until the conversation ends, then up to two years unless you ask us to delete sooner.
- Lab records: for as long as your lab has an account. Your lab decides its own retention period to meet its accreditor's rules.
- When a lab closes its account, we delete its records within 90 days, after giving the lab a chance to export them. The app already lets admins export CSV and JSON at any time.
Your choices
You can ask us to show you, correct or delete personal information we hold about you by emailing elie.c@flowmaxpros.com. If the information is part of your lab's records, we'll work with your lab admin, because the lab may be required to keep some records. You can turn off reminder emails for yourself in the app's Settings.
Children
LabReady Pro is for laboratory professionals and isn't intended for anyone under 18.
Changes
If we change this policy we'll update the date at the top. If a change is significant we'll tell lab admins by email before it takes effect.
See also the Terms of Use.